Tag: Customer Service

Customer Support Interview Tips

Customer Support Interview Tips

| December 6, 2012 | Reply

Diane Smith is the Senior Director of Customer Service and Experience for TakeLessons. She has over 20 years in customer service with Southwest Airlines and Jet Blue and led a team of over 1,600 customer support representatives. In this interview, Diane gives some customer service interviewing tips and a description of the STAR method of […]

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Free Download: The Value of Incredible Customer Service

Free Download: The Value of Incredible Customer Service

| November 28, 2011 | Reply

Here's an awesome Customer Service survey by American Express. In summary, customers will pay more for incredible customer service, yet companies fail to deliver it. Download American Express Cust Service Survey

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Helping People Get Started in Music – Feedback from a Music Lessons Client

Helping People Get Started in Music – Feedback from a Music Lessons Client

| June 22, 2009 | Reply

Over the weekend, I was friended on facebook by one of our clients, Debbie Bennett. Below is a screen shot of what she shared. I try hard to get the negative and constructive feedback as it helps me improve, but it's also really cool to remember that we are creating value and making a difference […]

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