Twitter for Business

| April 29, 2009 | Reply

TakeLessons is actively engaged in using social media to share our ideas, hear customer feedback, and start interesting conversations about things going on in our industry. It takes time and effort to be a 'real person' instead of an untouchable brand, but we feel the benefits will pay off over time by helping establish us as the authority on all things related to the music lessons service industry.

Guy KawasakiImage by hawaii via Flickr

I ran across this post from one of my favorite authors, Guy Kawasaki, on how to convince your business to get involved in the Twitter conversation. Hope you enjoy:

Author: Guy Kawasaki
Originally posted on American Express Open

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One of the great challenges for anyone who loves Twitter is to show
other people why they should love it too. Often it’s like explaining
something you find funny: “You had to be there.” The contextual,
ever-changing, and high-volume nature of Twitter makes explaining it
difficult. Here are ten tips to help you demo Twitter to your friends,
family, and colleagues.

  1. Sales and support. Truly, Twitter is no longer
    predominantly about people telling strangers that their cat rolled over
    or that the line at Starbucks is long. You can start off by showing how
    businesses use Twitter. For example, AmazonDeals increases Amazon’s revenue, and ComcastCares provides support to Comcast customers. Zappos promotes the caring brand image of the company because its CEO, Tony Hsieh, is doing the tweeting.

  2. Competitive intelligence. Another business use of
    Twitter is monitoring what people are saying about a company or its
    product. For example, look at this search of mentions of P&G and Swiffer.
    You can also monitor what people are saying about the competition—for
    example, if you work for AT&T Wireless, you should watch what
    people are saying about Verizon with this search.


  3. Additional resources:


  4. Personal passions. Like the business examples, the
    ability to find people around the world, 24 x 7 who are discussing ones
    passions removes the scales from people’s eyes about Twitter. Here are
    some examples of Twitter searches for more personal topics:

    To create Twitter searches, go to Search.Twitter.com. This list of search operators is useful for more sophisticated queries including those based on proximity to you.

  1. Twitter desktop applications. Using a web page to
    demonstrate Twitter is like using a web interface to demonstrate email.
    For many people. a dedicated desktop client helps clarify the value the
    of Twitter because they can show the results of custom searches. I’ve
    found that Twhirl, Tweetdeck, and Seesmic Desktop are all useful for demos and ongoing use of Twitter.

  2. Star struck. The good news and the bad news is
    that celebrities are now taking over Twitter. If the folks you’re
    showing Twitter to are impressed by celebrities, then show them these
    stars: Lance Armstrong, Oprah, Ashton Kutcher, Britney Spears, and “Weird” Al Yankovic.
    Lance Armstrong is the coolest of the lot because he really shows his
    bikes, the snowman his kids made, and sends out appeals to try to
    recover his stolen bike.

  3. Funny folks. There are a handful of people who
    tweet stuff that just make you laugh your ass off. If you’re showing
    Twitter to people with a bleeding edge humor, show them The Bloggess and Penelope Trunk.
    Here’s an illustrative sample from Penelope: “I woke up hung over:
    bad-parenting-hung-over from yelling at my sons before bed. Do moms who
    yell at boys create men who choose mean wives?”.

  4. Deep thinkers. The yang to the laugh-your-ass-off folks yin are people like John Maeda, David Allen, and Lawrence Lessig. John Maeda explores where design and technology merge.” David Allen created the “Getting Things Done” movement. Lawrence Lessig is a Stanford law professor who covers law and technology. These folks will impress your more cerebral, less star-struck friends.


  5. To find additional interesting people, use these resources:

    • FollowFamous is a compilation of celebrities on Twitter organized by categories such as music, sports, and tech.

    • Twitterati.alltop. This is a collection of the the last five tweets of the twitterati. (Disclosure: I am co-founder of Alltop.)

    • Retweetist.
      The single best way to determine the most interesting tweets is to see
      who gets retweeted (think of this as forwarding tweets to others).

    • Twitalyzer.
      This site factors in people’s signal to noise ratio, generosity in
      retweeting, quantity of tweeting, and clout to provide a list of
      influential Twitter users.

    • Twittercounter. If you believe that popularity (that is, the number of followers) is an indication of quality, this site is useful.


  6. All the news that’s fit to tweet. Showing Twitter
    to news hounds? Perhaps they want to be the first to know that a plane
    landed on the Hudson River. Here are three very good sources of
    breaking news: Breaking Tweets, Breaking News, and New York Times. (CNN
    may have more than one million followers, but its tweets aren’t
    comprehensive.) If it’s geek news that will impress, be sure to show Mashable and TechCrunch.

  7. Hashtag discussions. One way to show the breadth of
    Twitter is to tap into existing discussions. These discussions are
    typically marked by “hashtags” such as “#gtd” for the “Getting Things
    Done” community. A search for this hashtag yields this result. You can find a list of popular hashtags here for your demo. (Thanks to @JDeLuccia for this tip.)

  8. Answers galore. To demonstrate the real-time power
    of the Twitter community, ask a question that one might have to scour
    the web to answer. Examples: “What do I need to do drive a 30-inch
    display from a 13 inch MacBook at high resolution?” “What size lens cap
    do I need for a Nikkor 18-105mm lens?” or “How should I demo Twitter to
    a newbie?” The accuracy and speed of responses on Twitter are often
    amazing. (Thanks to @martindelaney for this tip.)

If all else fails, then just give your friends and family some time.
This is year three of Twitter. In a sense, it’s like the Internet was
fifteen years ago. Remember when people said, “Why would I go to a web
site when newspapers and magazines come to my house, I can see people
in person or talk to them on the phone, get driving instructions by
looking at my AAA map, and buy books by going to the mall?” That’s
where we are right now.

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